FAQs
BCBSAZ ANSWERS TO
FREQUENTLY ASKED QUESTIONS
Knight Transportation wants to make it easy for you to manage your health and well-being. The below will provide answers to frequent questions, so you can find information without having to contact support.
To Access MyBlue:
Go to azblue.com/Member and under the section Register for MyBlue (located on the right side of the page) and select the link for the Member registration;
Review the terms and conditions and click Accept if you agree;
The next screen will ask if you are a member or new enrollee. Select Member;
On the next screen, enter the required registration information, and then choose a login ID, a password and a back-up security question. Be sure to have your Blue Cross Blue Shield membership ID card with you. You will need to type your name exactly as it appears on your ID card;
You should receive a Confirmation page and now select Login to MyBlue and explore all of the services available to you on MyBlue.
This is up to the discretion of the provider. If this occurs and you have available funds in your HRA account, you can manually submit your expense to MyBlue Savings.
You need to have the legal name, birth date and social security number of all dependents you wish to enroll on your insurance plans. Please have this information available PRIOR to enrolling. If you are missing dependent information, your enrollment will not be complete.
There are several ways that you can find out if your provider participates in the Blue Cross Blue Shield PPO network. The most reliable way — for members who reside inside as well as outside of Arizona — to find out if your doctor is participating is to log on to azblue.com/find-a-doctor. You may also call customer service at 1.866.286.0988. It is always a good idea to check with your primary doctor and medical service providers prior to each visit to confirm that they are still participating in the Blue Cross Blue Shield PPO network.
You can update your information through the Employee Self Service (ESS) portal. The link to this portal can be found under the Payroll tab in both the Knight Hub and the Driver Hub.
You should expect to receive your medical, dental and vision insurance ID cards within 14-21 business days after your enrollment. You will only receive these ID cards after your initial enrollment. You will not receive insurance ID cards for all other benefits. If you do not receive them, please contact the insurance company directly to request a new card.
YES, you can enroll your legal spouse but you must first provide a copy of your legal marriage certificate to the corporate benefits department.
If you need immediate access to care and do not have your card, you can print a temporary ID card at www.azblue.com and logging on to the MyBlue Member Portal (see first question: How to Register for the BlueNet Member Portal), contact customer service at 1-866-286-0988, or give your healthcare provider your member number (SSN) and insurance contact information. For Dental (pg 18) or Vision (pg 19) cards, please visit their websites listed on the back of this guide.
If you are enrolled for coverage you did not elect, it may be the result of the National Medical Support Order that was received on behalf of your dependent child(ren). Knight is obligated to uphold a court order. If you wish to dispute the order please contact the child support enforcement agency directly.
If you leave the company you may be able to continue your Knight group insurance by electing COBRA for up to 18 months. However, you are responsible for the entire premium, both the portion that you paid as an employee and the employer contribution as well.